Today I tried to contact Gamedude in regards to a faulty Asus motherboard. Now I know what your going to say I shouldn't of purchased it from gamedude for simply their issues of warranty returns. But it was in the beginning of last year and Umart did not have the motherboard I wanted in stock, the model being the P5N32-E SLI which was and still is a relatively decent board.

Any how I registered my motherboard with the Asus Warrenty service site, which informed me that it has a three year warranty and to contact the reseller. I knew contacting gamedude would be a pain, so before I did I called an Asus repair line, but was again instructed to called the reseller.

So today I emailed Gamedude requesting that they supply me the contact details for the Asus repair agent. In response I was told that they only offer 12 month warranties even if a specific product has a longer manufacturer, and then I was told I could give the motherboard to them for them to check and send away and charge me for it. I responded again asking if I could get the details that I had requested but continued to be responded with the same one sentence GD responses. Any how several emails ensued and finally the Gamedude staff member blocked my emails.

Does anyone have any tips or ideas, or maybe help me out with the contact details for a Asus repair center, if anyone wishes to read the email transcript just ask and ill post it up.

Cheers

unfortunatly, its exactly the same thing that happened with me recently with Umart. Asus wouldnt take it back from me just sending it. I had to pay umart to take it back. In the future Ill get Asus stuff from CA, they cover the 3 yr warrenty :(

The annoying thing is that in his last email, he said that he does not have the contact details for the Asus repair center. Unfortunately the email that I sent back asking who they deal with then, when they send back Asus repairs, which they get people to pay there service charge for was blocked and he never got it, as there is an obvious flaw in his response.

www.accc.gov.au

hahaha goodluck, i couldnt even get refunded $50 from a pile of s*** faulty blank cds... aparently u buy them knowing that some wont work...

Just walk in to Gamedude very casually holding a chainsaw and ask to speak to their RA department :)

Above all, remain calm, polite and civil. It will mind f*** them even more.

If that doesn't work, well.. you're angry and have a chainsaw.. Do I really need to fill in the blanks? :)

gamedud

I don't think it will go to a center, more likely Achieva

HaHa good idea gesth, I was relatively polite in my emails, I was just asking questions and or inquiring on the answers he gave me, and then he blocked my email address. I mite put in a complaint to APCmag and or accc.

The 3 year warranty is offered by Asus. The 12 month warranty is offered by GD.
If Asus is going to offer a warranty, then it shouldn't involve the reseller.

Shouldn't your issue be with Asus?

Yes that is correct kat, but as you can see in my original post Asus says both online and over the phone to contact the reseller. Also I wasn't asking Gamedude to fix the product, all I wanted was the/A Asus repair agents contact details.

So tell Asus the reseller won't help you?

Yeah I guess thats my next option, call a Asus number and see if I can make them accept the motherboard return from me.

Well your title clearly says "Gamedude Warranty Woes" not "Asus Warranty Woes"

:P

My guess is if GD gave you the details then they would get their balls chopped off by Asus. Your issue lies with GD and my comments have nothing to do with my affiliation with GD

I would ring Acheiva, if they are still resellers, but you may get the same story. Who knows.

last edited by Kat at 15:46:56 16/May/08

But surely GameDude could be kind to their customer and give them the number they requested .. it's really just another case of poor GD customer service, it's not really a "omg they won't honour my warranty claim".

I'd like to know exactly how many emails Pro-Gem sent and what "relatively polite" means?

I'll let you be the judge Billy,

To whom it may concern,

In February 2007 I purchased an Asus P5N32-E SLI Motherboard. Recently it has stopped working, with none of the three PCI-E slots registering my GFX card or any others that I tested, and not showing a post screen. I have since replaced the motherboard with an Asus Striker 2. I believe that Gamedude only organises replacements or RA's on items purchased within a year, even though Asus motherboards come with a three year warranty. However on the Asus site it states to contact the reseller of the product in regards to claiming warranty or repair. If you could please provide me with the Asus contact details to organise a replacement or repair of the motherboard, or any options that Gamedude can offer it would be greatly appreciated.

I look forward to your response.

Cheers

Chris

================

Reply


Hi Chris,
Yes that is correct we offer a 12 month warranty, if the manufacturer offers more its usually handled directly however if you are having problems getting ASUS to deal direct we can send the item for $45 Handling fee.
Before it is sent we test and inspect here and if OK its $25 test OK fee, if it does not work then the $45 fee applies

==================

Thanks for your swift response Greg,



If possible can you provide me with the appropriate service center contact details.



Thanks

Chris

===============

Usually we direct customers to the manufacturer website and from there you can query them, some allow direct sending to them some dont

================

Yes, which I have done, and was then directed to the reseller, which is your store. I have also called the Asus service center for Australia and was informed that for motherboard's I was to contact the reseller. As the motherboard has a three year warranty it should be honored by the reseller, as that is the basis on which Asus motherboard warranties are sold.

================

No sorry we offer a 12 month warranty on almost all components unless its stated on the invoice otherwise.

================

If that is the case, can you please give me the direct Asus repair agent’s contact details for Brisbane.

================

You can try 3849 2999 Thats at Mount Gravatt but they mainly deal with monitors and notebooks.
I dont know where the repair center is, we dont deal with them directly

================

If you don't deal with the repair center directly, then who do you send your faulty Asus products to, when you charge people the $25/$45 fee for warranty returns?

++++++++++++++++


Delivery to the following recipient failed permanently:

gregb@gamedude.com.au

Technical details of permanent failure:
PERM_FAILURE: Gmail tried to deliver your message, but it was rejected by the recipient domain. The error that the other server returned was: 550 550 5.7.1 ... Access denied.

------------------

I guess towards the end i wasn't overly polite, but its not like he was being help full, I was letting my annoyance show through the email, lol. But still he blocked a customer email address disallowing me to contact them, apart from phone or in person.

Call Asus, der. Its an asus warranty.

What the f***!? I can't believe they blocked you... Did you try phoning GD?

While I'm not going to go into the warranty side of thing as I have no idea, and don't really care :/, those responses from Gamedude are f***in' lame. And blocking you only goes to show what a s*** retailer they are (assuming the block was intentional). Like seriously, does the owner/manager have any idea?

I've never shopped there and never will.

Just as lame as U-Mart trying to charge me $40 to 'test' a faulty $60 memory card I bought from them a day earlier.

last edited by mission at 17:11:25 16/May/08

I think Umart only charge you if they don't find a fault?

edit Not trying to defend Umart - they are douchebags and I have stopped buying gear from them because their customer service is s***. I'm very willing to pay extra for good service and peace of mind when it comes to faulty gear. Not only did I pay extra for a Dell system today, I paid an extra ~$150 for the extended/better warranty, which covers accidents and is available weekends and nights.

last edited by B.Hardball at 17:20:45 16/May/08

I had the same problem :/

My motherboard was like 2 weeks out of warranty and I couldn't go straight to ASUS


So Gamdude doesn't see my moneys ever again :<

I know I was reluctant about going to GD as I knew they where/are s***. But I needed the motherboard that day, and I figured that as it was a $330 piece of H/W it would last, but alas it did not. I just want to get it replaced so I can use it in my new media server.

go in tomoro morning when its busy and just go off. make a big scene and if they dont help u atleast u had fun and got to yell at them =)

I feel I need to retell this story:

I once called up Gamedude to ask about LCD dead-pixel warranties. They replied on the phone: "sorry we don't do warranties for monitors". OK, good luck with that. I went and gave my money to Umart instead (who were later more than happy to quick-swap the dead pixel LCD I got).

I know scoobs but that would require that i drive all the way to the south side, just to yell at them, and I actually sore happen on the day that I went to buy my mobo, and the dude still got nothing in return. Ill probably call them, and try the manager, or give Asus another go. If still no avail ill get APCmag to harras them for me.

If you don't deal with the repair center directly, then who do you send your faulty Asus products to, when you charge people the $25/$45 fee for warranty returns?

Maybe they just send the part back to taiwan? :o

last edited by icewyrm at 17:47:56 16/May/08

Thats a massive handling fee. All they need to do is send it back to the distributor. Unless the retailer has bought the stock overseas instead of purchasing from local distributors theres no need to ask that much for postage and 'handling'

I work for a computer shop in Rockhampton, I don't know what gamedude's RA procedures are like but mine are pretty basic.

Login to Synnex, type in Motherboard model, S/N and invoice number. They give me an RA number and I send the board back with that attached. Easy as f***.

I dunno what wholesalers gamedude use but any decent PC shop would just do the same thing, usually for free just to be nice.

Heh, another Gamedude customer appreciation thread to add to the many.

I know Dave, I used to work for Harvey Norman, and any product that was purchased from us, we would honor the warranty on it, and either do a straight swap over, or send the item away to be repaired/replaced by the manufacturer. With no cost to the customer unless it was out of manufacturer warranty.

I think Umart only charge you if they don't find a fault?

Negative. As long as it's past the 12 month date, they too will charge a service fee. A while ago that was $35.

but any decent PC shop would just do the same thing, usually for free just to be nice.

Decent PC stores are a rarity, taking care of customers is no longer considered important.

One of my mates made the mistake of buying from gamedud. Videocard failed and they'd had it for 3 months already telling him there was no stock in Australia.

He went down and got into a screaming match with the manager and they eventually ended up giving him the albatron supplier address which a few blocks away. He took his card back, went to the supplier and had his card exchanged on the spot.

I feel like buying something from gamedude just so i can post a whinge thread. i feel so left out :(

You can buy a motherboard off me... P:

the board is from Cellnet @ 59-61 Qantas Drive Eagle Farm

email address as follows servicea@cellnet.com.au

Above all, remain calm, polite and civil. It will mind f*** them even more. If that doesn't work, well.. you're angry and have a chainsaw.. Do I really need to fill in the blanks? :)

Not one to advocate violence but I bought 2GB ram off umart last year and was told some bulls*** about it being out of the warranty period. (I bought the ram a few weeks earlier) sorry sir 'two week only'.

I said to the dude 'If you dont replace this Im going to walk out to my car, get a ball pane hammer out of my toolbox and smash this ram all over your f***ing counter' to which he replied 'that wont help sir bulls*** bulls***' so I calmly repeated what I had first said. long story short I got replacement ram about 5 minutes later. Umart is awesome.

i reckon i could beat the entire staff of umart at milton one on one in a fight

spook, that ain't that much of a brag, y'know.

im a lover not a fighter

im pretty sure a 12yr old lady-boy from thailand with a pedicure could bash the ppl that work at umart.

f*** this I'm gonna buy from CA or Dell instead of Umart now on. Never had a problem with umart before - in fact they were actually alright in my experience, but I ain't going back after hearing all these stories!

Another story to add... while I was working at CA I had some poor bastard who had purchased parts to build a system with ended up with a $800-900 DOA watercooled ATI card. Assembled the system and no go, brought it in. Swapped out the videocard and bam it works.

They refused to warrant the card simply because he took it out of the packaging... that was their only reasoning.

I actually typed him up a letter saying how f***ing retarded that is and there was no evidence of physical damage and to stop being pathetic c***s.

He promptly bought another $900 Nvidia card from CA after I did that to get up and gaming. I wished him luck with his bulls*** fight and he went on his way, always wondered how he went with that.


With the amount of stories out there I can't really understand how they still convince people to buy from them... :/

what ati card comes standard watercooled ?. none to my knowledge. if he watwercooled it him self he voided his warranty anyway so gg to be him.

add instead of having a girly moment. its by law to have to only offer 12 months warranty in australia, they do not have to honour the 3 years.

Contact Sam wong. He is in charge of Asus australia. Based at the Mount Gravatt Service Centre. He can give you an End User RMA form and you can send it back to Asus your self directly. Cellnet and Achieva Will not take it back unless He authorises it.

last edited by Slappercx at 21:00:57 16/May/08


and gregb@gamedude is me. and no i have not worked there in a few months. and so yes ur not speaking to me but someone using my email address as i was the servcie manager.

last edited by Slappercx at 21:05:02 16/May/08

It seems like the computer hardware industry gets away with putting the blame on customers a bit too much. I know theres f***tards who blow things up but they do seriously sell a lot of low quality s*** and I bet a lot more of it f***s up of its own accord than they find out about.

last edited by Idol at 21:03:02 16/May/08

unfortunatly, its exactly the same thing that happened with me recently with Umart. Asus wouldnt take it back from me just sending it. I had to pay umart to take it back. In the future Ill get Asus stuff from CA, they cover the 3 yr warrenty :(

Not hating on CA, as i buy ALL my stuff from them (usually about $1500 a year or so), but when my monitor broke after 2.5 years on a 3 year waranty, CA just said, beh bow, here's the number of the centre to call and handle it your self.

Now i dind't mind that, they only have to offer 12 months, but just wanted to clear it up.

This one does
http://www.itreviews.co.uk/graphics/normal/hardware/h937.jpg

x1900xtx watercooled

I did work as a tech... I do know the difference between stock and aftermarket cooling...

Giri: Do you think retailers keep warehouses full of 2+ year old monitors to replace your broken one? Its probably the PC component that takes up the most room after a chassis. Make sense now?

The policy is IF they have stock of your busted component they will swap it on the spot providing yours tests faulty. You'd be hard pressed getting anything swapped on the spot thats over a year old and isn't a popular item.

last edited by rubba-chikin at 21:34:57 16/May/08

i didnt doubt ur tech ability rubba so please dont think i did. was just saying that to my memory i didnt remember a watercooled x1900. but i stand corrected.

Monitors are the exception to the rule... its pretty much a standard policy with any PC store.

7 day DOA return to base warranty - after that its through the manufacturer

Samsung is pretty good, they'll courier a replacement to you and take away the busted one.

I've got nothing but praise for CA so I'll continue to shop there.

8-)

Now i dind't mind that, they only have to offer 12 months,

i assume gamedude remove all stickers and anything that refers to a 3 year warranty from the packaging of products they sell.

3 years is manufacturer warranty, it doesn't mean the retailer has to offer it.

They do however put a sticker across the rear of the sidepanel of the case so it breaks if you open it. I'm sure they'd argue its just so they know if someones been inside the PC.

I heard numerous stories from disgruntled customers that ended up at CA because they'd denied/tried to deny them warranty and they were sick of the s***.

At CA we actually encouraged people to open up their PC several times a year to clean it out if they were confident enough to do so.


It is pretty easy to see physical damage if you can actually use your eyes and brain and have basic technical knowledge.

Denying warranty on components that show no signs of physical damage and blaming the user just because they touched it is just plain lazy and totally wrong.

They do however put a sticker across the rear of the sidepanel of the case so it breaks if you open it

Wasnt there a court case about this practice a while back and it was found to be illegal?

gamedude can gtfo of qgl imo

The 3 year warranty is offered by Asus. The 12 month warranty is offered by GD.

A retailer is responsible for all manufacturer warranty claims, don't let a dodgy retailer tell you other wise. It is what they sign on for when they resell a product. If the product is a 3 year warranty then Game Dude must sort it out for you for the next 3 years. You don't need to know anything about the manufacturer when you buy retail. They can't charge you for postage back to the manufacturer either. If they give you any problems then call the Department of Fair Trading (not ACCC). Harvey Norman is one company that always tries to pass the buck. Don't take s*** from any of them :)

Here is a link for a legit source and make sure you give them a call (do it in store if you need to) if Gamedude doesn't come to the party.

OFT Warranties and Refunds

^ until they sign the invoice stating it has a 12 month warranty

You get what you pay for in this case you went to GD for a cheep mobo with f*** all service and that is what you got. Pay there fee if you want your mobo fixed or buy a new one simple. or remember if you walk into GD with a chainsaw they will laugh at you unless its running.

At CA we actually encouraged people to open up their PC several times a year to clean it out if they were confident enough to do so.

that must be a new thing

but i wont go into it again, koopz and rubba have healed my pain

until they sign the invoice stating it has a 12 month warranty

A retailer can't change the terms of a manufacturer's warranty.

To the OP

Why not just tell asus that the retailer is now defunct and out of business so there is no where you can return it too?

A retailer can't change the terms of a manufacturer's warranty.

A return to base and a manufacturer's warranty are two different things, but thanks for clearing that up.

yer i got sick of umart after awhile, massive delays on getting s*** back and just dodgy.

got my new system from CA and all gone smoothly, hell even got a home installation ftw.

A return to base and a manufacturer's warranty are two different things, but thanks for clearing that up.

What? One is a warranty and the other is a process for lack of a better word. Return to base just means you need to take it back to the retailer; on-site warranty means the retailer or manufacturer will get it off you (usually pre-paid postage). In Queensland it is the responsibilty of the retailer to sort it out for you anyway, on-site or RTB. RTB has nothing to do with who offers the warranty, just the way the consumer has to handled the RMA (but always through the retailer).

Let's say you buy Item X from Shop A which has a on-site manufacturer's warranty of 3 years and you buy an extended RTB warranty off the shop for another 2 years. If Item X breaks down in the first 3 years you call Shop A and they send a courier or something to your door to get the item. They send it back to you when it is fixed. What happens between you calling them and it being returned fixed isn't your problem.

If the item didn't break down until year 4 then you have to take the item to Shop A and once they call you to say it is fixed you go and pick it up. Once again what happens after you drop it off isn't your problem.

Is that clearer?




last edited by Herron at 19:42:50 17/May/08

Herron it's shrapse, just respond with "your welcome".

A customer returns a camera with a faulty
shutter, however the customer bought the
camera 13 months ago so the 12-month
warranty has expired. The customer
also didn’t return the manufacturer’s
guarantee card. As the camera was
expensive and would reasonably be
expected to last several years, the
seller would still be responsible for
fixing the faulty shutter or replacing the
camera as the original goods were not of
“merchantable quality”. The seller may
contact the manufacturer about the faulty
goods, however the responsibility lies
with the seller.

dont worry about what f***wit ex gamedud sales people say.. you are covered by law. just take it up with fairtrading

Merchantable quality — Goods must meet
a basic level of quality and do their job
properly, bearing in mind their price and the
way they are described. Goods, and services
performed, must last for a reasonable time
regardless of any extended warranty period.
What is ‘reasonable’ depends on the price
paid and the type of product. Whether you
are a manufacturer or retailer, the goods
you supply must not be faulty in design or
construction, and/or you must point out any
defects to your customers prior to purchase.
You are not liable if the defect was brought to
the customer’s attention prior to purchase.

remember this is GAMEDUDES RESPONSIBILITY AS YOU BOUGHT IT OFF THEM

its funny when all the part time lawyers come together in one thread.

When really its just a bunch of tight asses who trying to gain warranty on something that has no warranty. its by law you only to only offer a 12 month warranty in australia. there is also no statutory warranty on computer parts in Australia.

And to Confirm this when you Call OFT The person in charge is Bob Melling and he will let you know the same thing. 12 Months champ





last edited by Slappercx at 22:20:32 17/May/08

well thats from the fair-trading consumer document on the subject of warranties...

i'm not a part time lawyer.. i'm an informed consumer...

maybe if the employees of gamedud were made aware of consumer rights we wouldnt have so many anti gamedud threads

Mr Gaydude read this again

Merchantable quality — Goods must meet
a basic level of quality and do their job
properly, bearing in mind their price and the
way they are described.

if someone is buying a $300 mobo - regardless of warranty then it should last at least more then 12 months - it is your duty as a seller to supply these goods in a merchantable state

to the op dont get angry with what gaydude says.. just take it up with Fair Trading

also the 45 dollar bulls*** is exactly that.. its the sellers responsibilty to fix your board..not yours

We aren't talking about statutory warranties, we are talking about voluntary warranties (guarantees). Pro-gem said his mobo had a 3 year warranty and it must be honored. As Superform said, I too am just an informed consumer that doesn't let dodgy retailers pull a fast one on me.




last edited by Herron at 07:11:08 18/May/08

I don't think it will go to a center, more likely Achieva

Seconded. They wouldn't get the mainboard from cellnet, they're too expensive, as is ingram micro on most asus m'boards. The best bet is either synnex or achieva, and seeing as they rarely trade with synnex in the last two years, I'd hazard a bet it's achieva.

Decent PC stores are a rarity, taking care of customers is no longer considered important.

That's because customers all want the cheapest prices when they BUY the things, so people make only 3-4% to be competitive on pricing, whereas 10 years ago it would have been 10-30%. These are just the times we are in. With a stronger emphasis on Laptops, desktop PC's are becoming harder to sell, so now it's a budget game. You make the desktop PC and all it's peripherals much cheaper than the laptops to make people want to purchase them. I know most GAMERS want a PC, but gamers account for a rather small market of retail sales these days. Consoles capture most gamers for hardware, so it's becoming a normal practice for most family households to buy themselves and their kids a laptop instead of all having workstations.

I don't see warranties getting any better when profit margins keep getting smaller. If I was making only $10 on a $330 item, I'd certainly consider charging to send to my supplier after the 12 months.

It's a load of s*** that the asus service centre didn't accept the board for you. You should try talking with Aland Electronics (the asus repair centre in the valley) they do most asus products. I can even find an ASUS contact number for the sydney repair agent who actually DOES the repairs (if they are actually repairable) which should be handy for you QGL-ers in the future.

Seconded. They wouldn't get the mainboard from cellnet, they're too expensive, as is ingram micro on most asus m'boards. The best bet is either synnex or achieva, and seeing as they rarely trade with synnex in the last two years, I'd hazard a bet it's achieva.

Board is from Cellnet. and I have a better idea then anyone else on the forum as i done the RMA for GameDude for the best part of two years before i left recently.

Did you decide what passes as a legit RA or was there a higher authority?

I am genuinely interested as when I worked at CA I saw plenty of Gamedude stickered PCs come in because their warranty was denied for ridiculous reasons or they screwed the customer around so much they just decided they'd had enough and would start over somewhere else.

Stuff like a tiny resistor that had burninated on a mainboard or videocard... yes stuff does sometimes just die in a spectacularly burny way.

Stating physical damage = no warranty for those kinds of failures is the biggest crock of s***. The component was dodgy from the manufacturer and failed thus should be replaced. The user did nothing other than use the hardware as it was intended to be used and did nothing specific to cause the damage.


If it is a stick of RAM that has a burn mark on a pin and the motherboard has a melted socket that matches up in a way that its clear the RAM has been inserted backwards... yes that is grounds for denial.

last edited by rubba-chikin at 16:42:19 18/May/08

Did you decide what passes as a legit RA or was there a higher authority?

owner at gamedude decides on legit RMA for anything with any physical damage or suspected or that is outside of the 12 month warranty.

Edit so yeah anything that was so obvious that it was due to poor installtion or being incorrectly assembeled I would make my self. ANything like burnt out resistors / burnt out southbridges things like that he made the final call.



last edited by Slappercx at 16:51:50 18/May/08

damn this thread delivers.

PRO--GEM either go fight it in small claims court or just cough up the bucks. you can threaten the store with legal action, but they won't actually do anything until they're contacted by your legal representative. in fact they're banking on it.

btw - as Wetwired suggested... take a look at this.

you'll need a PDF reader for this. I'd recommend Foxit.




last edited by koopz at 17:53:54 18/May/08

I bought some gear from there a while ago. When i paid he asked me to sign the invoice and said, "Upon walking out of the door there will be no refunds!" Or something along those lines...

1) http://www.google.com.au/search?q=gamedude+RMA&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-GB:official&client=firefox-a

2) i spoke nicely to one of the tech guys at CA when i had the same issue. He put my hardware in with a CA shipment and got the RMA for me for free. AS such, massive props were issued to CA and i buy from them whenever i can

I recently had a couple of harddrives from Seagate go faulty on me. I used their website, printed the RA and shipped the drives to Sydney. Got 2 refurbed drives back within 4 days. Awesome fast service and no screwing around. The harddrives were only 6 months old so I could have taken them back to the store but why would you bother when they have such a good setup from the website. There was no way that they had time to test the drives before sending the new ones.......don't know why other manufacturers don't have similar setups.

omg there really *is* a Mass!!!


zomg wiki update zomg zomg


here this whole time we thought you were just a nasty photochop on 4chan

service providers and manufacturers
do not understand the difference between
voluntary warranties and the statutory rights
provided by the Act. For example, many
businesses:
• refuse to refund the full purchase price of
defective goods, or
• unreasonably charge for freight on returned
defective goods, or
• refuse to replace goods where consumers
have valid claims, or
• limit the period in which a consumer can
make a claim.
All of these are likely to violate a consumer’s
statutory rights.

slapper your a f***wit working for f***wits - go die - champ

lmfao. yeah i stopped buying from gamedude awhile ago, now i go to umart but the same thing happened with my gcard not even six months old died went umart. with reciept had 12months warrenty and they tried to throw all these bs excuses at me. eventually they sent it away took 3 months to get a new one back. in that time i was stuck with a 64mb gcard. BEAST for playing games on holy s*** bad card graphics.

When you purchase something from Gamedude you sign an invoice stating it has a 12 month rtb warranty. If you don't like it don't hand over your money. Simple.

Just thought i'd clear that up as I see most if not all points in this thread being valid. But when you purchase from Gamedude you are signing a legal document with rather descriptive warranty details relative to returning the item to the store itself.

Do you also sign a contract that says that you are served by rude, incompetant f***wits? I mean, didn't Kat work there?

last edited by fpot at 08:21:12 19/May/08

Has anyone here tried qldit.com.au ?

"When you purchase something from Gamedude you sign an invoice stating it has a 12 month rtb warranty. If you don't like it don't hand over your money. Simple.

Just thought i'd clear that up as I see most if not all points in this thread being valid. But when you purchase from Gamedude you are signing a legal document with rather descriptive warranty details relative to returning the item to the store itself."



I may or may not be able to tell you by law that gamedude must honour all manufacturers warranties themselves (as a trader/reseller) directly with the consumer. Anything less is againest Australian Consumer Law. It is also againest the law to charge a customer to repair any good under warranty unless extreme circumstances are involved. Putting on a receipt that you offer a 12 month warranty when a 3 year is offered by the company will not hold up in a court of law.

If you would like to take action, please follow the link below.

http://www.fairtrading.nsw.gov.au/icms-public/complaint/registration/newComplaint.sjsp?complaintType=enquiry

and fill out the form. So I may or may not be able to do something about them.

Regards,
Some dude

^^someone googling gamedude or fairtrading? ^^

Someone who links people to NSW's fair trading rather than QLD's as well.

Someone trying to get a class act against them maybe?

let it go....