Dear BigPond® Member

You may have noticed an unusual increase to your usage on the 13th of September 2007.

We've encountered a technical problem that has affected your usage and we are working on resolving this issue.

Please be assured that you will be able to continue to use your BigPond service and that you will not incur any additional usage charges as a result of the technical problem that occurred on 13th September 2007.

As soon as the issue has been corrected we will let you know.

We apologise for any inconvenience this may have caused you.

Kind regards,

The BigPond Team

I dont think this means what you think it means.

Best case scenario: the single-day quota you used on Sep 13th is not counted.

It doesn't mean the usage meter is off. Why does this warrant a thread?

last edited by parabol at 13:31:30 15/Sep/07

My internet was capped due to the screw up, they uncapped it, does this mean i now can go crazy ? :D

Had someone call up with that today, they just credit you with the extra download on the day.

cos there are some big linux distro's that i need to download.

:(

i've also been downloading a lot the last couple days... my internet got all fast all of a sudden

Teh pond changed my rollover day from the 1st back to the 27th... i didnt realise this and went crazy downloading at the end of the month as you do and ran outa cap by the 5th. Had to upgrade the plan an extra 30 bucks for the month to get another 12gig. Problem is that there is no Unlimited plan over 12gig to upgrade... so i gotta take it easy cos its pay/MB after 25gig this month.