Taringa area... everything is taking ages to load. Anyone else?

what are your pings like? to things like www.telstra.net and your first hop?

there's a known problem with US connectivity - see whirlpool's bp whining forum.. apparently despite thousands of calls about it they still haven't updated their service status page with news of the problem, but it definitely exists

what are your pings like? to things like www.telstra.net and your first hop?

Is that page meant to show my ping? :/ I don't know how to "ping" a page.

yer noticed this yesterday. was hoping it would go away overnight. guess not :(

yay its not just me

If you're a BigPond customer experiencing the problem, CALL BIGPOND AND MAKE SURE THEY KNOW ABOUT IT. The more pressure exerted on their support department the faster it'll get fixed. Don't be a drone and just whine about it on whirlpool - until you're actually costing BP money in their support department you're not sending a message that you care about service.

Hmm, same with me. Currently dealing with the Indians who run telstra at the moment.

Service Disruption Start: Monday, 15 December 2008 10:00:00 AM AEDST
Service Disruption End: Wednesday, 17 December 2008 3:00:00 PM AEDST
Last Updated: Monday, 3 November 2008 11:41:45 AM AEDST
Planned Upgrade: Yes
Customer Impact: Due to scheduled maintenance, Bigpond Cable customers in the area of Tullamarine Vic may experience difficulties connecting to the internet during the service disruption period. We recommend that customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience.
Service Disruption Start: Monday, 15 December 2008 10:00:00 AM AEDST
Service Disruption End: Friday, 19 December 2008 4:00:00 PM AEDST
Last Updated: Thursday, 13 November 2008 9:07:38 AM AEDST
Planned Upgrade: Yes
Customer Impact: Due to scheduled maintenance, BigPond Cable customers in the area of Ryde NSW may experience difficulties connecting to the internet during the service disruption period. We recommend that customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience.
Service Disruption Start: Monday, 15 December 2008 10:00:00 AM AEDST
Service Disruption End: Friday, 19 December 2008 3:00:00 PM AEDST
Last Updated: Thursday, 13 November 2008 9:11:01 AM AEDST
Customer Impact: Due to scheduled maintenance, BigPond Cable customers in the area of St Leonards NSW may experience difficulties connecting to the internet during the service disruption period. We recommend that customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience.

No where there does it say there's a problem in Brisbane... now I just have to work out which phone number I'm meant to call...

Phone BigPond Technical Support

Phone number 133 933
Opening hours

24 hours, 7 days

wtf I'm on an automated thingo now that is talking me through steps to try to work out why the internet is slow... how the f*** do I just speak to someone????

Well the successfully deterred me from complaining - I'm not sitting through 30 minutes of stupid "try unplugging this" bulls***.

last edited by BillyHardball at 12:03:20 15/Dec/08

theres no eta on a fix...

wtf I'm on an automated thingo now that is talking me through steps to try to work out why the internet is slow... how the f*** do I just speak to someone????

You should just be able to say 'operator' or something - if that doesn't work read this

Yep, just say "Operator" - that'll hop you out of their automated system.

That system is dodgy anyway. After asking you to restart your modem and pc it says "When all four lights on your modem come on, say continue" which is impossible if there's an outage. It should ask if the lights have come on.

Yep, just say "Operator" - that'll hop you out of their automated system.

Tried that, then I was put on hold for ~10 mins with no dial tone or music, so I figured I got disconnected so I hung up.

you're just playing into their hands - that's what they WANT you to do!

Yep, just say "Operator" - that'll hop you out of their automated system.

Tried that, then I was put on hold for ~10 mins with no dial tone or music, so I figured I got disconnected so I hung up.

Buy a speaker phone with off-hook dial. I have been on hold with Telstra for 2 hours once, but just happily worked away listening to their s***ty hold music. Damn I let the bastards know about it when they finally answered my call. I know the operator isn't to blame but it made me feel good, so it was worth it.

Buy a speaker phone with off-hook dial. I have been on hold with Telstra for 2 hours once, but just happily worked away listening to their s***ty hold music. Damn I let the bastards know about it when they finally answered my call. I know the operator isn't to blame but it made me feel good, so it was worth it.

I had my phone on speaker phone sitting next to me while I was at the computer. If I had some sort of hold music or tone (to be sure I was actually in line for a representative) then I would have waited however long it took.

are the still on strike? made for an annoying weekend @ work :(

Nodes international connection feels boned as well :(

back to normal speed finally

I was wondering what the problem was.

now I know. back to normal speeds. yay!